Refund possible?

[AzhriaLilu]

I purchased nuwiki a couple of days ago, having not seen the announcement that it was no longer supported. Only after purchase did I come to the forums and see the threads about lack of support.

Unfortunately, I cannot afford to use a piece of software that doesn't have regular updates (especially as its still an RC and not a gold release) and would like to know what the possibility of a refund is? I have my paypal receipt, etc, available.

regards

Azh

[freshfroot]

I think you should email sales@nuhit.com asking for a refund and your paypal payment transaction ID.

[Alfa1]

Indeed. Everyone that has requested a refund has received this. Some had to wait a while though.
Since I have put a notification on the home page, you are the first to request a refund. So that worked well.

[freshfroot]

Originally Posted by Alfa1

Indeed. Everyone that has requested a refund has received this. Some had to wait a while though.
Since I have put a notification on the home page, you are the first to request a refund. So that worked well.

On the homepage, I think you should BOLD and UNDERLINE unsupported... So it stands out and people can clearly see it.

[Alfa1]

The 'Important Notice' at the top of the page is the first thing that people read. Since no one else has overlooked this and requests for refunds have come to a halt since then, I think it is working pretty good. Most people will read the product information, before they decide to buy software.

[AzhriaLilu]

That only works if the link you follow takes you to the homepage and not straight to the purchase page, which is what happened to me

[Alfa1]

I have no way of putting something on the purchase page. And I do think that it is advisable to read a bit on a product, before you buy it.

[AzhriaLilu]

I agree entirely and I wasn't having a dig because it isn't on that page. When I'm purchasing something, I do generally explore the whole site before purchasing. This purchase was made for someone else, they supplied me the link to buy, so assumed they'd researched the product first.

[Alfa1]

Have you emailed nuhit for a refund?